Note: Never move funds to or from the DO NOT TOUCH cards in Uphold. If you do, you must contact Heleum Support to reactivate activity on your account.

How do I join Heleum?

To join Heleum you must be a Verified Member on Uphold. Please follow these steps to join Uphold, become a Verified Member, and then join Heleum.

  1. Go to Uphold.com/signup
  2. Once you have created your account and verified your email address, follow this document to become a Verified Member.
  3. Once they have confirmed your status as a Verified Member, go to Heleum.com/login.
  4. Authorize Heleum for use with Uphold.

If you are already a Verified Member on Uphold, simply authorize Heleum by going to Heleum.com/login and entering your Uphold login credentials.

Before you can fund your Heleum account, you must fund your Uphold account. Follow this document to fund your Uphold account via bank transfer. Or follow this document to fund your Uphold account via cryptocurrency. (The ability to fund your account with your credit or debit card has been temporarily suspended by Uphold.)

To fund Heleum, please follow these steps.

  1. Go to Heleum.com/login.
  2. On the top left, open the Menu.
  3. Click "Add Funds".
  4. Select "From Uphold Card". (From Uphold-connected Bank Account coming soon.)
  5. Click "Select Uphold Card" to select your funding source.
  6. Enter the funding amount. Click "Proceed to Next Step".
  7. Verify the requested amount and click "Complete Transaction".

Allow up to 20 minutes to process the request. This will be automatic in the future. Click "Continue" to return to your Heleum account overview.

NOTE: You will find new currency cards in Uphold created by Heleum with the title <DO NOT TOUCH>. These are for use by the app and transferring to or from these cards will cause activity on your Heleum account to pause. Please do not do this. If you do, please contact Heleum Support here to get your account activity restarted.

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  • 04-Jan-2018
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